Frequently Asked Questions | Salisbury Cathedral

Search form

On Friday 3 December the Cathedral & Chapter House with Magna Carta are closed for 'The Snowman' performances - buy tickets here. Services will run as scheduled. 

x

Frequently Asked Questions

We are following Government and Church of England guidance and advice to keep everyone safe.

You are here

Frequently Asked Questions

We are following Government and Church of England guidance and advice to keep all visitors, worshippers, staff and volunteers safe.

 

GENERAL INFORMATION

How can I be sure I can visit or worship safely?

  • To keep our staff, volunteers, visitors and worshippers safe we ask you to wear a face covering inside the Cathedral unless you are exempt.
  • The number of visitors and worshippers allowed in the building at any one time is limited and managed to avoid crowding.
  • Everyone is asked to use the hand sanitizer provided on entry/exit points and other key areas around the Cathedral
  • One-way systems are in place and clearly signposted during your visit or service to help everyone maintain social distancing
  • Our toilets are open, frequently cleaned by our team and a system is in place for managing queues if necessary
  • There is guidance on hygiene, social distancing and safety around the Cathedral as friendly reminders
  • Key areas around the Cathedral are staffed to help everyone maintain social distancing
  • People are asked not to visit if they have symptoms of Covid-19 or are feeling unwell
  • People are asked to avoid touching surfaces during their visit
  • We encourage people to make contactless payments.

Please:

  • Maintain social distancing
  • Wash your hands for 20 seconds after using facilities 
  • Observe and respect the one-way systems in place
  • Wear a face covering inside the Cathedral
  • Use the hand sanitiser dispensers.

Extensive cleaning and Covid-19 safety measures have been put in place and the Cathedral has achieved Visit Britain's 'Good to Go' Covid-19 industry standard for visitor attractions, confirming that clear processes are in place to protect the safety of our worshippers, visitors, staff and volunteers.

Are there staff and clergy on duty?

Yes, there are staff, volunteers and a member of clergy on duty to welcome you to the Cathedral, and to provide guidance on the one-way systems and social distancing.  During services, stewards are on hand to guide you to your seat and help you receive communion safely, and to answer any questions you may have.   

Are the shop and Restaurant open?

The Refectory Restaurant and Cathedral Shop are open from 09:30 - 17:00 Mondays - Saturdays. We encourage people to make contactless payments.

Are toilet facilities open?

Yes, our team carefully manage these areas, so there may be a short wait to use the facilities. All of our toilets are cleaned regularly throughout the day.

Do I have to wear a face mask to enter the Cathedral?

To keep all staff, volunteers, visitors and worshippers safe we ask you to wear a face covering inside the Cathedral unless you are exempt.

Will I have to queue to get inside Salisbury Cathedral?

There is a limit on the number of people accessing the Cathedral at any one time – to help us do this we recommend booking your visit in advancePlease be prepared to queue outside if necessary. We cannot guarantee entry at your time of choice if you do not book your visiting slot in advance.

How do I book?

All visits need to be booked in advance - the easiest way to do so is to book is online here.

If you have no access to the internet you can book by telephone by calling 01722 512156 between 09:00 and 17:00 Monday to Friday.

What if I have a disability or need my carer to come with me?

  • All areas of the Cathedral floor are wheelchair friendly but some surfaces are uneven. Limited seating will be available for visitors who need to stop and rest during their visit. For detailed information about accessibility please click here.
  • Carers qualify for free tickets when visiting with a paying visitor.
  • Seating for services is all 2m distanced, in accordance with government regulations. We can facilitate wheelchairs - please ensure you book the relevant tickets (wheelchair/carer tickets). When attending a service on the day, please do not attempt to move chairs yourself, but ask a verger or steward for help.

 

VISITING INFORMATION

When can I visit?

All visits need to be pre-booked in advance so that we can manage the number of people in the building.

Monday to Saturday: There are bookable entry slots every 15 minutes from 09:30 to 16:00.  You can enter up to 15 minutes after your time slot. The latest you will be able to enter the Cathedral is 16:15 and all visitors will need to leave by 17:00.

Can I bring a group?

We are restricting the numbers of visitors each day so that we can safely manage social distancing measures. If you’re a group organiser and wish to book a group visit please click here.

What kind of experience can I expect?

  • We have introduced a ‘one way’ route around the Cathedral that takes in all key points of interest which you will be able to follow using a single use map.
  • The one-way system is clearly marked to help people maintain social distancing and is also staffed by our friendly team.
  • We have enhanced our interpretation around the route to help you enjoy your experience - please pick up a map guide near our entrance.

Is there anything to entertain children during their visit?

All our interpretation is family friendly and there are video displays to enhance the experience...do try the QR codes!

Single use paper children’s trails following our one-way system, with points of interest highlighted and activities, are also available. Please bring your own pens / pencils to use to complete the exercises.

Will I be able to access the Chapter House and see Magna Carta?

The Chapter House with Magna Carta is open. Admission is included in your entry ticket, which you will need to pre-book in advance. There is a one way entry system managed by our friendly staff and you will be asked to show your booking confirmation before you enter (max 10 people at a time). 

What do I do when I arrive?

  • Please aim to arrive at the beginning of your booked entry time
  • You may not be permitted to enter if you arrive more than 30 minutes after your booked time.
  • Entry for visitors is via the Main Entrance near the West Front facing the Salisbury Museum
  • The entrance to the Cathedral is through the glass doors on your immediate left as you go in, if there is no queue
  • If queuing is required, our friendly staff will be on hand to manage this
  • When you enter the glass doors from the cloisters, please have your booking information ready on your phone (or a printout) so that we can safely scan your ticket. Please note that if you bring a printout of your booking, you will need to take it away with you.
  • Once we have scanned your ticket you can then enter the Cathedral and enjoy your visit.

May I bring a dog?

We welcome well behaved dogs on leads inside the Cathedral and cloisters.

Will I still be able to redeem a gift voucher?

The expiry date on all gift vouchers for tours will be extended by 1 year. We are not currently able to run guided tours, but the vouchers will be able to be redeemed as soon as tours start again.

 

SERVICE INFORMATION

What are your service times?

Our current regular service times are:

Monday to Friday

07:30 Morning Prayer

07:50 Holy Communion

12:00 Holy Communion (Tuesday and Thursday only)

17:30 Evening Prayer

Saturday

08:30 Morning Prayer

08:50 Holy Communion 

17:30 Evening Prayer

Sunday

08:00 Holy Communion

09:15 Morning Prayer (said)

11:00 The Eucharist with hymns

16:30 Evening Prayer

How do I attend a service?

If you wish to attend a service please arrive in advance via the North Porch entrance.

What do I do when I arrive?

  • Please enter via the North Porch Entrance (facing the City Centre).
  • Please aim to arrive 10 minutes before the start of the service 
  • We will ask you to check in using the NHS app or take your contact details

Can I hear the Cathedral Choir?

We have taken all the appropriate steps to ensure our choir can sing safely at our services. To view all upcoming services click here.

Are the services suitable for young children?

Children are welcome to attend with their families - Evensong lasts about 40 minutes and the Sung Eucharist 70 minutes. Please let us know if you require two seats to be placed together on arrival if you have small children. The stewards may ask you to sit in an aisle seat so that you can move easily if your child becomes restless. 

Unfortunately we are not currently able to provide a Sunday School, however we welcome and encourage children to attend.

What if I need a gluten free wafer?

Please speak with a steward at the entrance on arrival and we will arrange for you to sit where this will be possible.

Is it safe to receive communion?

We are following Church of England advice and guidelines and the clergy administering communion are taking a number of measures to ensure this is done as safely as possible. Communion will be brought to you at your seat - you can read more about this here

Can I receive a blessing?

You can, but the priest will not physically touch your head when giving it and this is still just as much a blessing.