Frequently Asked Questions | Salisbury Cathedral

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Frequently Asked Questions

We look forward to welcoming you to Salisbury Cathedral and ask you  to ‘Respect-Protect-Enjoy’  

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Frequently Asked Questions

We look forward to welcoming you to Salisbury Cathedral and ask you  to ‘Respect-Protect-Enjoy’

 

  • Respect the rules and guidance
  • Protect yourself and each other
  • Enjoy your visit with us.

 

We are following Government and Church of England guidance and advice. To keep all visitors, worshippers, staff and volunteers safe we have introduced some changes.

 

GENERAL INFORMATION

How can I be sure I can visit or worship safely?

  • All staff, volunteers, visitors and worshippers are required to wear a face covering inside the Cathedral.
  • The number of visitors and worshippers allowed in the building at any one time is limited and managed. Groups must not exceed six people, unless they are all within the same household or support bubble. 
  • Everyone is asked to use the hand sanitizer provided on entry/exit points and other key areas around the Cathedral
  • One-way systems are in place and clearly signposted during your visit or service to help everyone maintain social distancing
  • Our toilets are open, frequently cleaned by our team and a system is in place for managing queues if necessary.    
  • There is guidance on hygiene, social distancing and safety around the Cathedral as friendly reminders
  • Key areas around the Cathedral are staffed to help everyone maintain social distancing.
  • People are asked not to visit if they have symptoms of Covid-19 or are feeling unwell.
  • People are asked to avoid touching surfaces during their visit
  • Only contactless payments will be accepted

Please:

  • Keep two metres away from other visitors and from staff
  • Wash your hands for 20 seconds after using facilities 
  • Observe and respect the one-way systems in place
  • Wear a face covering inside the Cathedral
  • Use the hand sanitiser dispensers.

Extensive cleaning and Covid-19 safety measures have been put in place and the Cathedral has achieved Visit Britain's 'Good to Go' Covid-19 industry standard for visitor attractions, confirming that clear processes are in place to protect the safety of our worshippers, visitors, staff and volunteers.

Are there staff and clergy on duty?

Yes, there are staff, volunteers and a member of clergy on duty to welcome you to the Cathedral, and to provide guidance on the one-way systems and social distancing.  During services, stewards are on hand to guide you to your seat and help you receive communion safely, and to answer any questions you may have.   

Are the shop and Restaurant open?

The Refectory Restaurant and Cathedral Shop are open from 10:00 - 16:30 Mondays - Saturdays.

Please note only contactless payments will be accepted.

Are toilet facilities open?

Yes, our team are carefully managing these areas, so there may be a short wait to use the facilities. All of our toilets will be cleaned regularly throughout the day.

Do I have to wear a face mask to enter the Cathedral?

All staff, volunteers, visitors and worshippers are required to wear a face covering inside the Cathedral and shop (but not in the Refectory Restaurant) unless you are exempt.

Will I have to queue to get inside Salisbury Cathedral?

There is a limit on the number of people accessing the Cathedral at any one time – to help us do this all visits and services need to be pre-booked in advance.

Please be prepared to queue outside if necessary.

How do I book?

All visits and services need to be booked in advance - the easiest way to do so is to book is online here.

If you have no access to the internet you can book by telephone by calling 01722 512156 between 09:00 and 17:00 Monday to Friday.

What if I have a disability or need my carer to come with me?

  • All areas of the Cathedral floor are wheelchair friendly but some surfaces are uneven. Limited seating will be available for visitors who need to stop and rest during their visit. For detailed information about accessibility please click here.
  • Seating for services is all 2m distanced, in accordance with government regulations. We can facilitate wheelchairs - please ensure you book the relevant tickets (wheelchair/carer tickets). When attending a service on the day, please do not attempt to move chairs yourself, but ask a verger or steward for help.

 

VISITING INFORMATION

When can I visit?

All visits need to be pre-booked in advance so that we can manage the number of people in the building.

Monday to Saturday: There are bookable entry slots every 30 minutes from 10:00 to 15:00. You can enter up to 30 minutes after your time slot. 

The latest you will be able to enter the Cathedral is 15:30 and all visitors will need to leave by 16:00.

Can I bring a group?

We are restricting the numbers of visitors each day so that we can safely manage social distancing measures. If you’re a group organiser and wish to book a group visit please click here.

What kind of experience can I expect?

  • We have introduced a ‘one way’ route around the Cathedral that takes in all key points of interest and the art exhibition which you will be able to follow using a single use map.
  • Dedicated single use leaflets about our ‘Spirit and Endeavour’ art exhibition are also available but you may wish to download the full catalogue in advance of your visit here.
  • The one-way system is clearly marked to help people maintain social distancing and is also staffed by our friendly team.
  • We have enhanced our interpretation around the route to help you enjoy your experience.
  • Once you leave the Cathedral building via the cloisters following the one-way route, you will not be able to re-enter the building. This includes the toilet facilities.
  • We regret we are not able to offer any guided tours or access to other areas of the Cathedral (e.g. the Tower) at the moment.

Is there anything to entertain children during their visit?

  • Single use paper children’s trails following our one-way system, with points of interest highlighted and activities, are available. Please bring your own pens / pencils to use to complete the exercises.
  • Single use paper activity sheets are also available next to each of the internal art installations for children to pick up and complete. Activity sheets for the external art installations are available for collection in the South Transept just as you leave the main Cathedral building. You can download these activity sheets yourself in advance here.
  • Single use paper peregrine activity sheets for use in the Cathedral Close are available for collection in the South Transept, just as you leave the main Cathedral building. You can download these activity sheets yourself in advance here.

Will I be able to access the Chapter House and see Magna Carta?

The Chapter House with Magna Carta is open. Admission is included in your entry ticket, which you will need to pre-book in advance. There is a one way entry system managed by our friendly staff and you will be asked to show your booking confirmation before you enter (max 10 people at a time). 

What do I do when I arrive?

  • Please aim to arrive at the beginning of your booked entry time
  • You may not be permitted to enter if you arrive more than 30 minutes after your booked time.
  • Entry for visitors is via the Main Entrance near the West Front facing the Salisbury Museum (the exit is via our Works Yard gates approximately 25 metres away from the entrance)
  • The entrance to the Cathedral is through the glass doors on your immediate left as you go in, if there is no queue
  • If queuing is required, our friendly staff will be on hand to manage this
  • When you enter the glass doors from the cloisters, please have your booking information ready on your phone (or a printout) so that we can safely scan your ticket. Please note that if you bring a printout of your booking, you will need to take it away with you.
  • Once we have scanned your ticket you can then enter the Cathedral and enjoy your visit.

May I bring a dog?

We welcome well behaved dogs on leads inside the Cathedral and cloisters.

Will I still be able to redeem a gift voucher?

The expiry date on all gift vouchers for tours will be extended by 1 year. We are not currently able to run guided tours, but the vouchers will be able to be redeemed as soon as tours start again.

 

SERVICE INFORMATION

What are your service times?

Our new regular service times are:

Monday to Friday

07:30 Morning Prayer followed by the Eucharist (said)

12:00 Holy Communion (some Tuesdays and every Thursday - please check our music schemes here in advance)

17:30 Choral Evensong (except on Wednesdays)

17:30 Evening Prayer (said, Wednesdays only)

 

Saturday

08:30 Morning Prayer followed by the Eucharist (said)

17:30 Choral Evensong

 

Sunday

08:00 Mattins (said)

09:00 The Eucharist (said, with organ)

11:00 The Eucharist - this service is broadcast and streamed live online here.

16:30 Choral Evensong

Please book your place for services here and check the website before travelling to the Cathedral. For further details and to book your place for services click here.

How do I attend a Service?

In order to manage capacity and to keep all staff and visitors to the Cathedral safe, pre-booking is now a requirement for all services at the Cathedral. You can do this here.

If you have no access to the internet you can book by telephone by calling 01722 512156 between 09:00 and 17:00 Monday to Friday.

How far in advance can I book to attend a service?

Booking for weekday services opens 7 days in advance. Booking for Sunday services opens 14 days in advance.

What do I do when I arrive?

  • Please enter via the North Porch Entrance (facing the City Centre).
  • Please aim to arrive at least 10 minutes before the start of the service so we can seat you in time.
  • A member of staff will check you are on the list booked for the service and then welcome you in.
  • A steward may direct you to your seat.

Can I turn up at the door without booking for services?

You are strongly advised to pre-book, to avoid disappointment and to assist us manage capacity. It may be possible to queue and join the service if places are left on the day but you may be asked to book on to a later service (if there is one) if the current service is at capacity.  You will need to give us your name and contact details to book in for a service.

What if I book a ticket for a service but then can’t attend?

Please let us know if you cannot attend so that we can offer your place to someone else – capacity is greatly reduced at present.

If you have booked online and created an account on our system you will be able to change your booking yourself online up to 12 hours before the service starts.

If you have booked by telephone, please call 01722 512156 between 09:00 and 17:00 Mondays to Fridays to cancel your booking. If you need to cancel during the weekend please call 01722 555150 between 12:00 and 15:00.

Can I hear the Cathedral Choir?

We have taken all the appropriate steps to ensure our choir can sing safely at our services. To view all upcoming services click here.

Are the services suitable for young children?

Children are welcome to attend with their families - Evensong lasts about 40 minutes and the Sung Eucharist 70 minutes. Please let us know if you require two seats to be placed together on arrival if you have small children. The stewards may ask you to sit in an aisle seat so that you can move easily if your child becomes restless. 

Unfortunately we are not currently able to provide a Sunday School, however we welcome and encourage children to attend.

What if I need communion to be brought to me in my seat?

Please speak with a steward at the entrance on arrival and we will arrange for you to sit where this will be possible.

What if I need a gluten free wafer?

Please speak with a steward at the entrance on arrival and we will arrange for you to sit where this will be possible.

Is it safe to receive communion?

We are following Church of England advice and guidelines and the clergy administering communion are taking a number of measures to ensure this is done as safely as possible. You can read more about this here

Can I receive a blessing?

You can, but the priest will not physically touch your head when giving it and this is still just as much a blessing.